"Breitling" provides the best after-sales service Wake vol.2 "I want to convey the value of watch products to customers"
Luxury wristwatch brand "Breitling" Headquarter official authorized regular maintenance base Studio Breitling is the only company in Japan providing regular dedicated tools and genuine parts for maintenance, providing customers with satisfactory after-sales service. Continuing from last time, Mr. Hayashi of the Clock Engineering Department manager gave me a keen talk about future prospects.
Hidemi Sakuma
|
2018/02/26
<From here is vol.1. >
Chrono mat black carbon
- Breitling Japan and Yoshihide Muroya world champion of air race
forest: Breitling Japan has been supporting Yoshihide Muroya for many years as a pilot known for his success in Red Bull Air Race. Muroya manipulated the aero batik exclusive machine of the Breitling color for the air show, and the wrist watch also wears "Broned Matte Black Carbon" of Breitling.
Muroya got a brilliant world champion last year and I think that air race has begun to be recognized in Japan as well. I hope he will continue to make air racing and aero batik more familiar by his success.
When I met Muroya at an event, I was asked, "How can I not shake my hands during work? What do I do when things go wrong?" On the contrary, I want to hear it! Please tell me! " I wondered if even people like Muroya would shake their hands, and I was surprised that they acknowledged our work. I will be aiming for the world champion again this year, and I support it.
――Clues to work in Breitling
forest: I fell in love at first sight for Breitling watch "Old Navimer Timer" which was published in a magazine when I was a high school student, and I really wanted it. I made 270,000 yen at the price at that time, it was too expensive for me as a high school student, and I was shocked that there is such a world. Then I was going to the shop several times and thought that this was not a price problem but I thought that I had to buy it, after 6 years I managed to purchase it.
At that time I was in a totally different job, but when I got a little after buying, I began to think suddenly "I want to work with Breitling." As long as you are involved in Breitling, you have arrived at this company because you can do anything so you want to work.
When I looked into what Breitling's occupation was, I thought that maintenance was suitable for me, and my parents strongly opposed me, "Is it a watch repair in this era?" I went to a vocational school at night while working to realize my dream of becoming a person.
Electric watches and home appliances were also popular when I wanted to make this work, but I felt humanity in the Breitling watch wrapped around my arm and felt more appealing .
I thought that it is really fresh and interesting because it contains a lot of parts such as gears in the world of watch with a diameter of about 3 cm and seems to be making creatures to beat like a heart like a heart. When I graduated, I went to school thinking that I wanted to do this as a job.And it happened to be a wonderful luck and I was able to join Breitling Japan KK as desired.
- Future Prospects
forest: As a Breitling, I think that maintenance at a high level is done, but the first goal is to increase customer satisfaction more than anything. Technicians have steadily increased over the last 20 years, now there are 30 technical staff, and everyone is in a state of complete independence by internal training system.
From now on, I will continue to work on the groundbreaking work of how much to reduce mistakes rather than raising the level. The turnover rate of the Breitling Technology Division is surprisingly low. I think that it is because people who hold high motivation while keeping high motivation gather and work.
The image of watch technicians is that they are absorbed in maintenance without interacting with people. All Breitling Japan technicians have the desire to convey the value of watch products to their customers. Technicians actively participate in events and increase opportunities to interact with customers.
We hope that our customers will continue to use their watches for a long time while maintaining them as treasures. Thank you very much. (End)
Breitling and after-sales service
https://www.breitling.co.jp/after_service/
Breitling Japan
http://www.breitling.co.jp/
Coverage for coverage / Breitling Japan
Photo offer / Breitling Japan
Interview photograph / Hidemi Sakuma
Chrono mat black carbon
- Breitling Japan and Yoshihide Muroya world champion of air race
forest: Breitling Japan has been supporting Yoshihide Muroya for many years as a pilot known for his success in Red Bull Air Race. Muroya manipulated the aero batik exclusive machine of the Breitling color for the air show, and the wrist watch also wears "Broned Matte Black Carbon" of Breitling.
Muroya got a brilliant world champion last year and I think that air race has begun to be recognized in Japan as well. I hope he will continue to make air racing and aero batik more familiar by his success.
When I met Muroya at an event, I was asked, "How can I not shake my hands during work? What do I do when things go wrong?" On the contrary, I want to hear it! Please tell me! " I wondered if even people like Muroya would shake their hands, and I was surprised that they acknowledged our work. I will be aiming for the world champion again this year, and I support it.
――Clues to work in Breitling
forest: I fell in love at first sight for Breitling watch "Old Navimer Timer" which was published in a magazine when I was a high school student, and I really wanted it. I made 270,000 yen at the price at that time, it was too expensive for me as a high school student, and I was shocked that there is such a world. Then I was going to the shop several times and thought that this was not a price problem but I thought that I had to buy it, after 6 years I managed to purchase it.
At that time I was in a totally different job, but when I got a little after buying, I began to think suddenly "I want to work with Breitling." As long as you are involved in Breitling, you have arrived at this company because you can do anything so you want to work.
When I looked into what Breitling's occupation was, I thought that maintenance was suitable for me, and my parents strongly opposed me, "Is it a watch repair in this era?" I went to a vocational school at night while working to realize my dream of becoming a person.
Electric watches and home appliances were also popular when I wanted to make this work, but I felt humanity in the Breitling watch wrapped around my arm and felt more appealing .
I thought that it is really fresh and interesting because it contains a lot of parts such as gears in the world of watch with a diameter of about 3 cm and seems to be making creatures to beat like a heart like a heart. When I graduated, I went to school thinking that I wanted to do this as a job.And it happened to be a wonderful luck and I was able to join Breitling Japan KK as desired.
- Future Prospects
forest: As a Breitling, I think that maintenance at a high level is done, but the first goal is to increase customer satisfaction more than anything. Technicians have steadily increased over the last 20 years, now there are 30 technical staff, and everyone is in a state of complete independence by internal training system.
From now on, I will continue to work on the groundbreaking work of how much to reduce mistakes rather than raising the level. The turnover rate of the Breitling Technology Division is surprisingly low. I think that it is because people who hold high motivation while keeping high motivation gather and work.
The image of watch technicians is that they are absorbed in maintenance without interacting with people. All Breitling Japan technicians have the desire to convey the value of watch products to their customers. Technicians actively participate in events and increase opportunities to interact with customers.
We hope that our customers will continue to use their watches for a long time while maintaining them as treasures. Thank you very much. (End)
Breitling and after-sales service
https://www.breitling.co.jp/after_service/
Breitling Japan
http://www.breitling.co.jp/
Coverage for coverage / Breitling Japan
Photo offer / Breitling Japan
Interview photograph / Hidemi Sakuma
