"Breitling" provides best after-sales service Wake vol. 1 "We will keep customers' precious treasures"
The studio Breitling (operated by Breitling Japan Co., Ltd.), a base for regular maintenance officially approved by the Headquarters of the premium watch brand "Breitling" headquartered in Switzerland, is the only one in Japan with regular dedicated tools and genuine parts with maintenance. Also, with the introduction of skilled technicians and the latest system, accurate, fast, easy-to-understand after-sales service is also enhanced.
Hidemi Sakuma
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2018/02/24
Breitling wrist watch ticks
There is a lot of affection and romance of Breitling engineers who have built up for an accurate mechanism there.
Breitling's universe is a complex and delicate mechanism that continues to be supported by user love and regular maintenance.
From now on as well, to keep accurate time with arms, the best aftercare of the wristwatch.
Breitling Japan KK
Studio Breitling Watch Technology Department
Manager technology trainer
Lin Fanshi
――Breitling provides the best after-sales service
forest: Breitling has the idea that the value of the brand cannot be increased without improving the technical capabilities of after-sales service in the long run.
Since customers may have consulted directly, such as "I used carefully but I got sick" or "I do not get accurate after maintenance", how serious are my work and how serious I feel strongly that I have to tackle the problem. So, we think that we are doing after-sales service and maintenance work at a considerably high level in the industry including such spiritual things.
Although it is hard to repair with high precision, I started this work as I like, and I have an enthusiasm that I can live life and live with this. We can feel the weight of responsibility more by touching the customer, and I feel very motivated that I can feel like I have to work harder as motivation rises, is not it?
All machines are equipped with high precision machinery called chronometer and must be in a state of high accuracy even when performing maintenance, so there is a pride that there is a technical force as a whole in the department as well.
――How is repair done?
forest: In making this technical office, basically we are preparing the environment based on directions from the headquarters in Switzerland. There is a rule in all the business, employees work in such a way of thinking, specifically such repair correspondence doing this, such troubles have a rule in all business such as fixing like this.
There is a document called after-sales service charter, which is the basis of maintenance, and in addition to that, in Japan, we always pledge the following three things to perform maintenance.
① Keep it with your feelings as customer's precious treasure
Since we keep our customers' precious treasures, we maintain them so that we can meet their wishes.
② Make repairs that are pleasing to customers
I think that if you repair with this precious feeling as if this wristwatch was yourself and that the condition got better for customers and would be glad even a little.
③ Repair all watches equally
There are various types of repairs, such as paid ones and free ones, but we take good care of all the customers who have purchased Breitling and perform maintenance.
Breitling watches are not disposable, so maintenance is absolutely necessary. A person who graduated from a two-year, three-year watch repair vocational school began working in Breitling and training while doing training, but if he gets experience for about five years it will be a level where he can be independent.
- Watch where Studio Breitling is in Ginza
forest: There are many customers who want to consult us directly about repair, and we have made it a place called Ginza considering the convenience of our customers. Since we are actually repairing here, we can see the situation from the window through the customer, so I think that I feel more familiar while worrying about it. The waiting room is made by imagining the airport lounge and we would like to have the best hospitality to our customers.
- On the life of the wrist watch
forest: This is my personal item, power source over 60 years ago is a slightly unusual stopwatch type of sliding type in the mainspring, but it can be used without problem even now even though it is under maintenance.
There are many watches we keep from customers as well, 60 to 70 years ago and there are customers who are rare but continue to use them for a long time ago 100 years ago. Given that kind of thing, we think that the system of after sales service of Breitling is tremendously worthy and important.
Navimer Timer DC-3 Limited Edition
--About watch buyers
forest: There are a lot of general customers, but there are also many people who purchase at the pilot and the SDF. When it is "Navi Timer", I heard that people who have private helicopters or Cessna are using often. The pilot performs various calculations required for the flight using a calculation slip like a disk called a flight computer. It seems that it is very practical because its simple function is installed in the "navi timer".
Continue to vol.2.
Breitling and after-sales service
https://www.breitling.co.jp/after_service/
Breitling Japan
http://www.breitling.co.jp/
Coverage for coverage / Breitling Japan
Photo offer / Breitling Japan
Interview photograph / Hidemi Sakuma
